Guidelines from the CDC have recommended that optometry practices throughout the United States defer routine eye care at this time in order to slow the transmission of COVID-19 through our community. We will continue to follow their recommendations and will be limiting our patient care to urgent and emergent cases at this time.
What Constitutes an Eye Emergency?
Please call our office immediately if you are experiencing any of the following symptoms:
- New onset of floaters or flashes of light in vision
- Blackout or sudden decrease in vision in one or both eyes
- Eye pain
- Double vision
- A pink eye or any signs of eye infection (including discharge, general irritation, or light sensitivity)
- Eye Trauma
- Foreign object propelled into the eye (such as: metal from welding or grinding metal, glass, chemicals, or other)
- Swollen eyelids or a new, tender lump or bump inside one of your eyelids
If you have any questions about what constitutes an urgent eye exam, please don’t hesitate to call our office at (970) 493-6360. In most cases, it is more appropriate for an eye care professional to see you rather than to visit urgent care as our offices and doctors have the proper equipment and training to diagnose and treat all eye emergencies and may also provide better isolation for you from potential cases of COVID-19.
New Temporary Office Hours
Poudre Valley Eyecare is committed to providing for the needs of our patients and will still be available to triage all urgent and emergent issues as well as help you with routine matters during this challenging time. We will continue to have limited staff on site 9:00AM to 1:00PM Monday through Friday, so feel free to contact us by phone or email with any concerns or questions you may have. If you need immediate assistance outside of these hours, please call our office and listen to our voicemail message for further instructions.
For our Contact Lens Patients:
If you have contact lenses on order or that need to be picked up:
We will have staff on-site from 9:00AM to 1:00PM Monday through Friday and will be closed on the weekends. If you need to pick up contacts, please come to our office and call us at 970-493-6360 when you arrive. A member of our staff will bring your contacts out to you.
If you need more contact lenses:
Call our office so that we can assist you in ordering more contact lenses. In most cases, we can ship the contact lenses directly to you from the distributor free of charge. We are a small local business and appreciate you supporting local with your contact lens purchases.
If your contact lens prescription is expired:
Please contact our office by phone or email. These situations will be handled on a case to case basis as determined by your doctor.
For our Patients in Need of Medication Refills:
Please contact our office directly so we can authorize the proper refills to your pharmacy.
Thank you so much for your understanding during this difficult time. The safety of our patients, staff, and community are our highest priority. If you have any questions or concerns, feel free to contact us by phone at 970-493-6360 or by email at firstname.lastname@example.org
All the best and stay healthy,
Poudre Valley Eyecare